Billing, credits and refunds

How you are charged

Subscriptions are charged through Shopify Billing and appear on your normal Shopify invoice. We do not see or store card details.

A monthly plan renews every 30 days and an annual plan every year, each from the day billing starts, until cancelled in the Shopify admin. An annual plan is charged once for the year, at the price of ten months, and its credits arrive month by month. Prices are shown exclusive of tax; tax is applied by Shopify according to your store's location.

A price change takes effect at the start of the first billing period beginning at least 30 days after we notify you.

Paid plans have no free trial: a plan is billed from the day you approve it. The free plan is the way to try the service.

Plans differ in their credits and in what they include. Free: 2K only, 1 saved model, no saved looks, 8 scenes, square frame only, no location photos of your own, alt text from the product title, 1 shoot at once, connect your AI: browse only. Starter: 2K only, up to 4 shots per shoot, 1 saved model, 1 saved look, 19 scenes, 3 frames, 1 location photo of your own per shoot, alt text written from each photo, 2 shoots at once, connect your AI: browse only. Pro: 2K and 4K, up to 8 shots per shoot, 5 saved models, 10 saved looks, all 27 scenes, all 5 frames (Story and banner included), up to 4 location photos of your own per shoot, alt text written from each photo, 4 shoots at once, connect your AI to run shoots. Ultra: 2K and 4K, up to 12 shots per shoot, unlimited saved models, unlimited saved looks, all 27 scenes, all 5 frames (Story and banner included), up to 4 location photos of your own per shoot, alt text written from each photo, 8 shoots at once, connect your AI to run shoots.

What a credit is

A returned photograph costs 2 credits at 2K and 3 at 4K. The number of credits a shoot will cost is shown on the button before it is pressed.

A shoot reserves the credits for every photograph it asks for when it starts, spends them as each photograph is delivered, and returns the credits for any photograph it does not deliver to your balance.

Credits have no cash value and cannot be transferred between stores.

A shoot started by an AI assistant you connected is charged, and refunded, exactly as a shoot started with the button: the same price, the same reservation, and the same return of credits for any photograph it does not deliver.

Failed and partial shoots

If a shoot returns nothing, every reserved credit is released back to your balance automatically.

If a shoot returns fewer photographs than it asked for, only the delivered photographs are charged and the rest of the reservation is released.

A re-shoot of a single frame costs the same as any photograph of that size — 2 credits at 2K, 3 at 4K. Re-shooting because a photograph is technically broken — a corrupt file, a blank frame, or an image that does not depict the product supplied — costs nothing; write to support@dambl.app and the credits are returned.

Expiry and cancellation

Unused credits roll into the next credit period (the next 30-day billing period on a monthly plan, the next month on an annual one) up to one month's allotment. Anything above that lapses at the moment the new period's credits are granted, and the ledger records what lapsed, so a balance can be checked against it.

The free allowance is not a subscription and does not work this way: it is granted once, when you install, and is never renewed, so nothing is ever trimmed from it. It covers 3 products, 3 photographs each, at 2K.

Cancelling does not take credits away. The credits already in your balance stay there and stay spendable, within the free plan's limits (3 products, 3 photographs each, at 2K); what stops is the monthly grant. If you subscribe again later, the balance is kept up to the limit of the plan you last held, and the new plan's credits are added to it. Credits have no cash value and are not paid out. An annual plan is paid for the year and cancelling it is not refunded, so a cancelled annual plan stays in force, with its monthly credits, until the paid year ends; uninstalling ends it at once. Buying a plan during that time starts the new plan at once and ends the cancelled plan's remaining months.

Uninstalling is what removes them. The account and its ledger are deleted within 48 hours of uninstall. Installing again before then brings back the same account and balance, on the free plan. Installing again after that starts a new account, and nothing from the old balance carries over.

Changing plan, up or down, keeps your balance up to the limit of the larger of the two plans — two months of that plan's allotment; anything above that lapses at the change. A move to a plan that costs more a month applies once you approve it and is prorated by Shopify; it tops the credits granted in the current period up to the new plan's monthly amount, counting only the part of the period still to run, and the new plan's full amount arrives when it renews. A move to a plan that costs less a month starts when the current billing period ends: you keep your current plan and its credits until then, and the new plan starts with its full monthly credits. An annual plan counts by its price a month, so moving from monthly to annual on the same plan also starts when the period ends, and an annual plan moving to a cheaper plan or to monthly billing waits until the paid year ends. From the new plan's first renewal, the rollover limit in the first sentence is one month's allotment of the new plan, so after a downgrade less carries forward.

A move to a plan that includes less applies its limits from the day it starts. Models you have made are never deleted by it: on a plan that keeps fewer saved models, the ones you have stay and stay usable, and a new one can be made once you have fewer than the new plan keeps.

Refunds

Statutory rights are unaffected by anything in this policy.

We refund a billing period in full where the service was unavailable for more than 24 consecutive hours in that period, or where you were charged after cancelling.

Credits spent on photographs that were delivered as asked are not refunded automatically; dissatisfaction with how a result looks is normally answered by re-shooting. Where we do return them, it is on request, for a named shoot, and within a limit for each billing period — write to support@dambl.app and say which one.

Refund requests go to support@dambl.app within 60 days of the invoice date, quoting the Shopify invoice number. We respond within five working days.

Non-payment

If Shopify reports a failed payment we retry according to Shopify's schedule and notify you in the application.

While a payment is outstanding, Shopify stops the subscription and no new monthly credits are granted. Credits already in your balance stay spendable. After 14 days we may suspend the account under clause 1.7, which stops new shoots.

Data is retained during suspension for 30 days and then deleted under the Images and data policy.